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Contact Information
Office Phone General enquiries: 311  
Office: 519-253-3157
Toll Free Phone 1-888-519-3333
Primary Contact Jennifer Valdez, Supervisor, Community Programming, City of Windsor; Phone: (Business) 519-253-3157 ext 0; Email:
Alternate Contact Ashley Percy, Recreation Assistant, City of Windsor; Email:
Description and Service Details
Description (Service) * City-owned community recreation centre 
* offers fitness, recreation, crafts and sports programs  
* free after school program  
* city owned indoor pool (lift at pool)  
* part of arena and pool complex  
* Customer Care Centre offers residents easy access to some city services 
Customer Care Centres: are "satellite city halls" that offer a number of municipal services within recreation centres in various wards of the city 
Payment location for: 
* Bus Pass Renewals  
* Dog Licences  
* Parking Tickets (within 30 days of issue date)  
* Recreational Programming and Rentals 
Pick-up location for: 
* Activity Guides  
* Building Permit Applications  
* Damage Claim Forms  
* Driveway Approaches Permit Applications  
* Driveway Approaches Front Yard Paving Permit Applications  
* Freedom of Information Request Forms  
* Property Tax Request for Reconsideration Form  
* Property Tax Preauthorized Payment Plan Applications  
* Public Right-of-Way Driveway Permits Checklist  
* Residential Garbage and Recycling Calendars  
* Sewer Connection Information Request Forms 
* Street and Alley Closing Request Forms 
Social Services Clients Forms: 
* Application for Ontario Works Brochures 
* Bus Pass Applications 
* Change of Address Forms 
* Direct Bank Deposit Authorization Forms 
* Area Employment Agencies Information 
* Area Food Banks Information 
* Housing Resource Agencies Information 
* Income Reporting Statements 
* Job Search Forms 
* Notice to Caseworkers 
* Child Care Receipt Reporting Forms 
* School Attendance Forms  
Transit Windsor:  
* Bus Passes (Adult, Senior, Student, Tunnel - full month) 
* One-Way Trip Tickets (Adult, Senior, Student, Tunnel) 
* Transit Monthly Bus Pass Gift Certificates.  
* Photo ID is not available at the Customer Care Centres. 
Drop-off location for: 
* City of Windsor Job Applications  
* Damage Claim Submissions  
* Freedom of Information Submissions (General Records)  
* Property Tax Payments (cheque only in sealed envelopes)  
* Social Services Clients Forms 
Recreational Activity Hours vary * Call for Details or click on the Activity Guide Link for Details 
Click on this Link for the Winter/Spring Activity Guide  
Rec Express Cards: 
The easy-to-use, reloadable smart cards make gift giving easy. Load the card with any dollar amount and let the receiver choose from the hundreds of programs offered by Parks and Recreation: swimming, sports, arts and culture, birthday parties, room rentals, skating, etc. 
The cards never expire and are easily available at all community centres, pools and arenas. 
* A place people can go to cool off during times of extremely high temperatures during business hours 
* A place people can go to warm up during times of extremely cold temperatures during business hours
Hours Customer Care Hours are as follows: 
Mon-Thu: 9 am-8 pm * Fri, 9 am-5 pm * Sat, 9 am-1 pm 
Facility Hours are as follows: Mon-Fri, 7 am-9 pm * Sat 6:30 am-3 pm * Sun, 6:30 am-7 pm
Areas Served Windsor
Eligibility * Residents of municipality 
* Accommodates persons with disabilities 
* additional charges for non-residents
Application * Registration process required for all programs 
* Accepted Payment Methods: see fee section
Languages English
Fees Service - Accepted Payment Methods for all Services: Debit, Visa, Mastercard and Cash * Additional charges for non-residents ; Fee assistance available for possible discounts to families in receipt of NCBS and senior discounts.
Agency Information
Funding City / Town
Site Information
Located In Community Windsor
Address & Map
Adie Knox Herman Recreation Complex and Customer Care Centre
1551 Wyandotte St W
Windsor, ON N9B 1H6
Intersection McEwan Ave and Wyandotte St W
Bus Routes Crosstown 2 ; Dominion 5
Physical Access Fully Accessible - Parking, Washroom and Entrance

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