Behavioural Supports Ontario

Site: London and Middlesex Behavioural Response Team

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Memos and Bulletins
Public Comments COVID-19 Service Change: Response times may be longer than usual until end of June.
Contact Information
Office Phone 519-667-6865
After Hours Phone Reach Out: 519-433-2023
Crisis Phone Call 911 in emergencies
Fax 519-667-6559
Primary Contact Sandra Howe, Enhanced Psychogeriatric Resource Consultant, London Health Sciences Centre; Phone: 519-685-8500 ext 75883
Description and Service Details
Description (Service) Interdisciplinary team that provides services and supports for older adults, their families and caregivers, who are coping with or at risk for developing responsive behaviours associated with dementia, mental illness, addictions and other neurological conditions * team includes nurses, social workers, occupational therapists, recreational therapists, and psychologists

Services include:
  • telephone response within 2 business hours of referral
  • initial assessment between 24-72 business hours of referral
  • behavioural and biopsychosocial assessments, aimed to identify the unmet needs influencing responsive behaviours
  • completion of standardized screening tools
  • recommendations to promote effective communication strategies between the person with responsive behaviours and care providers
  • non-pharmaceutical recommendations to decrease responsive behaviours
  • support for caregivers in implementing recommendations and evaluating the impact of recommendations
  • outreach support (case managers visit clients in homes, retirement and long term care homes, hospital or other community support settings, such as Adult Day Programs)
  • formal and informal education, in-service, and workshops on the topic of Responsive Behaviours
  • brief follow-up
    Hours Mon-Fri 8am-4pm
    Areas Served London ; Middlesex County
    Boundaries London and Middlesex
    Eligibility Adults aged 65 and older, or with an age-related condition, with responsive behaviours related to mental health, addictions, dementia, and/or related neurological conditions, living in long-term care homes or in community settings, and their caregivers * responsive behaviours are placing the client at high to moderate risk for harm if preventative measures are not put in place
    Application Call geriatric centralized intake at 519-685-4046 for referral * health care professionals must complete referral form and fax to centralized intake at 519-685-4020
    Languages English
    Fees Free
    Agency Information
    Established 2011
    Funding Provincial – MHLTC
    Site Information
    Site Location London (Central)
    Located In Community London
    Address & Map
    800 Commissioners Rd E, Rm A2-691
    London, ON N6A 5W9
    Intersection Wellington Rd and Commissioners Rd E
    Physical Access Fully Accessible

    Still can't find a service? Call us.

    Call 2-1-1, Toll Free: 1-866-686-0045