Behavioural Supports Ontario

Site: Elgin County Behavioural Supports Ontario Mobile Team

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Contact Information
Office Phone General Inquiries: 519-631-2020 ext 2754
Community Referrals: 519-631-2020 ext 2746 or 2745
After Hours Phone Reach Out Crisis Line: 1-866-933-2023
Crisis Phone Call 911 in emergencies
Fax 519-631-6497
Primary Contact Wendy Francis, Enhanced Psychogeriatric Resource Consultant; Phone: 519-631-2020 ext 2754; Email:
Description and Service Details
Description (Service) Interdisciplinary team that provides services and supports for older adults, their families and caregivers, who are coping with or at risk for developing responsive behaviours associated with dementia, mental illness, addictions and other neurological conditions

Services include:
  • assessment and screening
  • plan, implement, and evaluate care strategies
  • document and promote effective communication between the person with responsive behaviours, their families, mobile team members, and all other care providers
  • short-term follow up
  • education and support to staff in long term care, hospital, and the community, as well as families and other care partners
Hours Mon-Fri 8am-4pm
Areas Served Elgin County
Boundaries Elgin County
Eligibility Older adults with responsive behaviours related to mental health, addictions, dementia, and/or related neurological conditions, living in long-term care homes or in community settings, and their caregivers
Application Call for referral * referral form completed by a health care professional or self-referral
Languages English
Fees Free
Agency Information
Established 2011
Funding Provincial – MHLTC
Site Information
Site Location St Thomas
Located In Community St Thomas
Address & Map
Parkwood Institute - Mental Health Care Bldg
550 Wellington Rd
London, ON
Intersection Elm St and Hepburn Ave
Mailing Address c/o BSO Mobile Team - Outpatient Mental Health Care 
St Thomas-Elgin General Hospital 
189 Elm St 
St Thomas, ON N5R 5C4
Physical Access Fully Accessible

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Call 2-1-1, Toll Free: 1-866-686-0045