Family Service Kent

Site: Chatham - Adelaide St S

Service: Community & Home Assistance Program

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Contact Information
Office Phone 519-354-6221
Toll Free Phone 1-855-437-5368 (1-855-4FSKENT)
Fax 519-354-5152
Social Media Facebook LinkedIn Twitter
Primary Contact Phone: 519-354-6221 ext 246; Email:
Alternate Contact Jyl Panjer, Manager, Community Support Services; Phone: 519-354-6221 ext 230; Email:
Volunteer Coordinator Marjorie Crew, Volunteer & Community Wellbeing Coordinator; Phone: 519-354-6221 ext 241; Email:
Description and Service Details
Description (Service) COVID-19 - Transportation Services has resumed regular operations and grocery runs are adjusted to accommodate senior shopping hours. The number of passengers per vehicle is limited to allow for physical distancing. Payments are requested via e-transfer, VISA, or invoicing to reduce handling cash. Disinfecting, PPE, and screening protocols remain in place. Frozen Meals can be delivered free within Chatham-Kent (front door/porch drop-off) twice weekly and/or picked up curbside at the agency. Payments are requested via e-transfer or VISA, with invoicing available if required. Please phone in advance to make arrangements for meals. Grocery Runs: seniors and persons with disabilities will be driven in an accessible vehicle to and from the grocery store to shop during dedicated senior/vulnerable persons hours. One are of C-K is served per day and passengers must phone at least 3 business days in advance to book a seat the vehicle. The drive is free and runs are provided on specific weekdays based on store hours. Email or phone 519-354-6221 ext 242 for more information or to reserve a seat. 
Mondays: Blenheim/Ridgetown areas 
Tuesdays: Thamesville/Highgate areas 
Wednesdays: Wallaceburg/Dresden/Bothwell areas 
Thursdays: Tilbury/Wheatley/Merlin areas 
Fridays: Chatham only 
Grocery Delivery Service: This contactless delivery service is free and available on Thursdays only to seniors and persons with disabilities across Chatham-Kent. Clients must provide an exact list of items requested to their matched volunteer, along with cash (in a Ziploc) or debit (tap only, we will not take client pin numbers). Volunteers will shop at the requested grocery store during dedicated Senior/Vulnerable Persons hours when possible. Email or phone 519-354-6221 ext 242 for more information or to request this service. 
Client Intervention & Assistance services are provided in the community by a registered social worker who provides urgent intervention and support in critical situations. Services are available for vulnerable and at-risk seniors, persons with disabilities, and residents of care homes and care facilities. Services are client directed, confidential, and delivered at no cost to the client. Our CIA worker is available to provide service coordination over the phone or internet in the event that an eligible individual requires assistance accessing food, emergency food resources, and/or information. Email or phone 519-354-6221 ext 249 for more information or to make a direct referral.
Offers the following services to seniors and adults with disabilities: 
CareLink Health Transit - Service to many locations throughout Chatham-Kent and surrounding area. Client is accompanied by a caring, dedicated volunteer or staff person. Wheelchair accessibility can be arranged.  
Frozen Meals - Nutritionally balanced, home-style meals prepared by dietitian specifically for seniors/diabetics. Meals are easily cooked in oven or microwave. Specialized diets are available. Delivery available. 
Home Help - Duties inside the home including: companionship and personal care, relief for family members or caregivers. Promotes home safety and quality of life. Housekeeping, laundry, cooking available.  
Home Maintenance - Grass cutting, yard maintenance and snow removal. 
Client Intervention & Assistance - Transitional care planning, elder abuse prevention, accessing services and community referrals. Dealing with concerns that affect safety and well being.
Hours Office Mon, Thu, Fri 9 am-5 pm * Tue, Wed 9 am-9 pm * Transportation Call Centre Mon-Fri 9 am-5 pm
Areas Served Chatham-Kent
Boundaries Chatham-Kent
Eligibility Seniors (60+ years) and adults (18+ years) with disabilities
Application Call for intake and information.
Languages English ; French
Fees Service ; None - Client Intervention and Assistance ; Transportation - fees vary based on distance 
Frozen Meals - Entrees $6; soups, desserts and breakfast items $2.25. Free delivery. 
Home Help - $18-$20/hr, minimum 2 hrs 
Home Maintenance - $20/hr, minimum 1 hr
Agency Information
Primary Executive Brad Davis, Executive Director
Funding Provincial - Ministry of Community and Social Services; LHIN ; Donations ; United Way ; Fees
Site Information
Located In Community Chatham
Address & Map
50 Adelaide St S
Chatham, ON N7M 6K7
View Google Map
Intersection King St E and Adelaide St S
Physical Access Fully Accessible ; Designated parking; accessible entrance; accessible washrooms: accessible telephones
Other Details
Print Material Agency brochure, free.

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